Terms & Conditions

These Terms & Conditions apply to the use of our website and to all purchases made through Willow & Rose.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

General Terms

By using this website, you confirm that you are at least the age of majority in your country, province, or state of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our website, products, or services for any unlawful, fraudulent, harmful, or unauthorized purpose.

Willow & Rose reserves the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms & Conditions have been violated.

Product Information

We do our best to provide accurate product descriptions, images, prices, sizing information, availability, and other details.

However, we cannot guarantee that all information on our website will always be completely accurate, current, or free from errors. Product colors may also appear slightly different depending on your device screen, lighting, or display settings.

Willow & Rose reserves the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

Prices and Payment

All prices are displayed in the currency shown at checkout.

Payment must be completed and successfully verified before an order is processed.

Available payment methods may vary depending on your location and the payment providers available through our store.

If a payment is declined, incomplete, or flagged as potentially fraudulent, the order may not be processed or may be cancelled.

Orders

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

Willow & Rose reserves the right to cancel or refuse any order for reasons including, but not limited to:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized payment

  • Incorrect or incomplete customer information

  • Shipping restrictions or delivery issues

If your order is cancelled after payment has been taken, we will issue a refund to the original payment method where applicable.

Shipping and Delivery

Order processing and delivery times are estimates only.

Please refer to our separate Shipping & Delivery Policy for detailed information about processing times, estimated delivery times, tracking, shipping costs, customs, and delivery responsibilities.

Willow & Rose is not responsible for delays caused by shipping carriers, customs processing, public holidays, weather conditions, incorrect shipping information, or other circumstances beyond our control.

Returns, Refunds, and Exchanges

Please refer to our separate Return and Refund Policy for detailed information regarding returns, refunds, exchanges, damaged items, and cancellation requests.

Items must meet the conditions stated in our Return and Refund Policy to be eligible for return, refund, or exchange.

Customer Responsibilities

When placing an order, you are responsible for ensuring that all information provided is accurate and complete, including:

  • Name

  • Email address

  • Shipping address

  • Billing information

  • Product size, color, and quantity

Willow & Rose is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.

Promotions and Discounts

Discount codes, promotional offers, and sale prices may be subject to specific terms, limitations, or expiration dates.

Promotions cannot always be combined with other offers unless clearly stated.

Willow & Rose reserves the right to modify, suspend, or cancel promotions at any time without prior notice.

Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions, layout, and branding, belongs to Willow & Rose or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use any website content for commercial purposes without prior written permission from Willow & Rose.

Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping services, or tools.

Willow & Rose is not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Willow & Rose will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

We are not responsible for:

  • Delays caused by shipping carriers or customs

  • Incorrect information provided by the customer

  • Lost or stolen packages after confirmed delivery

  • Minor product color differences due to screen settings

  • Customer dissatisfaction due to incorrect size selection

  • Technical issues outside our control

Nothing in these Terms & Conditions excludes any liability that cannot be excluded under applicable law.

Complaints and Customer Support

If you have a question, concern, or complaint, please contact us in writing at:

Email: [your email address]

Please include your order number and a clear explanation of the issue so we can assist you as efficiently as possible.

We aim to respond to customer inquiries within 1 to 5 business days.

Changes to These Terms

Willow & Rose may update or change these Terms & Conditions from time to time.

Any changes will be posted on this page. By continuing to use our website after updates are published, you agree to the revised Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the applicable laws of the country or region in which Willow & Rose operates, unless otherwise required by consumer protection laws in your location.

Any disputes will be handled in accordance with applicable laws and regulations.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Business Name: Willow & Rose
Email: [your email address]
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM

By placing an order with Willow & Rose, you confirm that you have read, understood, and agreed to these Terms & Conditions.