Shipping & Delivery Policy

At Willow & Rose, we aim to make your shopping experience as smooth and reliable as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order with Willow & Rose, you agree to the terms outlined below.

Order Processing Time

All orders are processed after payment has been successfully confirmed.

Our standard order processing time is 1 to 3 business days. During busy periods, holidays, product launches, or promotional events, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details, if tracking is available for your order.

Estimated Delivery Time

Estimated delivery times may vary depending on your location, the shipping carrier, and product availability.

Our estimated delivery time is usually:

7 to 15 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • High order volume

  • Local postal disruptions

While we do our best to ensure timely delivery, Willow & Rose cannot guarantee exact delivery dates.

Shipping Locations

Willow & Rose currently ships to selected countries and regions based on product availability and shipping carrier coverage.

If your location is not available at checkout, we may not currently be able to ship to your area.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location, order details, and any active promotions.

From time to time, Willow & Rose may offer free shipping promotions. If free shipping is available, this will be shown on our website or during checkout.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number and tracking link, where available.

Please allow 1 to 3 business days for tracking information to update after your shipping confirmation is sent. In some cases, tracking updates may be delayed while the carrier processes the package.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping details, please contact us as soon as possible at:

Email: [your email address]

We may be able to update your address if your order has not yet been processed or shipped.

Willow & Rose is not responsible for orders that are delayed, lost, or delivered incorrectly due to incomplete or incorrect shipping information provided by the customer.

Failed Delivery Attempts

If a carrier is unable to deliver your package due to an incorrect address, unavailable recipient, refusal of delivery, or failure to collect the package, additional shipping fees may apply.

In some cases, the package may be returned to the sender or considered undeliverable. Willow & Rose is not responsible for additional costs caused by failed delivery attempts due to customer error.

Lost or Delayed Packages

If your order appears to be delayed, please first check your tracking information.

If your tracking has not updated for several business days, you may contact us at:

Email: [your email address]

We will do our best to assist you and investigate the issue with the carrier where possible.

Please note that once a package has been marked as delivered by the carrier, Willow & Rose is not responsible for lost, stolen, or misplaced packages. We recommend checking with neighbors, household members, your local postal service, or the carrier if your package is marked as delivered but cannot be found.

Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to customs fees, import duties, taxes, or other charges.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Willow & Rose is not responsible for delays caused by customs processing or additional charges required by local authorities.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability, warehouse location, or shipping method.

If this happens, you may receive more than one tracking number.

Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

Business Name: Willow & Rose
Email: [your email address]
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM

By placing an order with Willow & Rose, you confirm that you have read and agreed to this Shipping & Delivery Policy.