Privacy Policy
This Privacy Policy explains how Willow & Rose collects, uses, stores, and protects your personal information when you visit our website, place an order, create an account, or contact our customer support team.
At Willow & Rose, we respect your privacy and are committed to handling your personal information responsibly, securely, and transparently.
Information We Collect
When you use our website or purchase from Willow & Rose, we may collect certain personal information that you choose to provide to us. This may include:
- Your full name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction details
- Order history
- IP address
- Device and browser information
- Website activity, such as pages viewed, products clicked, and items added to cart
We only collect information that is necessary to provide our services, process orders, improve our store, and communicate with you.
How We Use Your Information
Willow & Rose uses your personal information to provide a smooth, secure, and personalized shopping experience. We may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations, shipping updates, and customer service messages
- Respond to questions, requests, or complaints
- Improve our website, products, and customer experience
- Detect, prevent, and reduce fraud or unauthorized activity
- Send promotional emails or offers, where permitted
- Comply with legal, tax, and regulatory obligations
We do not use your personal information for purposes that are unrelated to our business operations or your shopping experience.
Sharing Your Information
We may share your personal information with trusted third-party service providers when this is necessary to operate our business and complete your order. These third parties may include:
- Payment processors
- Shipping and delivery companies
- Website hosting providers
- Email and customer support platforms
- Analytics and marketing tools
- Fraud prevention services
These partners only receive the information needed to perform their services and are expected to protect your data in accordance with applicable privacy laws and security standards.
Willow & Rose does not sell, rent, or trade your personal information to third parties.
Payment Information
Payments made through our website are processed securely by trusted payment providers. Willow & Rose does not store your full payment card details on our own systems. Payment information is handled by secure third-party payment processors in accordance with industry security standards.
Data Retention
We keep your personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and maintain business records.
When your personal information is no longer needed, we will securely delete, anonymize, or archive it where appropriate.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality, analyze website traffic, remember your preferences, and support marketing activities.
Cookies may help us understand how customers interact with our website and allow us to improve the shopping experience.
You can manage, block, or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, including checkout functionality.
Marketing Communications
If you sign up for our newsletter or agree to receive marketing messages, Willow & Rose may send you promotional emails, product updates, special offers, or other marketing content.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain types of data processing
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Ask questions about how your information is used
To make a privacy-related request, please contact us at:
Email: [your email address]
We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable privacy laws.
Protecting Your Information
Willow & Rose takes reasonable security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Although we take precautions to protect your data, no online platform can guarantee complete security. We encourage customers to use strong passwords and keep their account information confidential.
International Data Processing
Because Willow & Rose operates online, your personal information may be processed or stored in countries outside your own. When this happens, we take reasonable steps to ensure that your information remains protected in accordance with applicable privacy requirements.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
Changes to This Privacy Policy
Willow & Rose may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.
Any updates will be posted on this page. We encourage you to review this Privacy Policy regularly.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, you can contact us at:
Business Name: Willow & Rose
Email: [your email address]
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
By using our website and placing an order with Willow & Rose, you acknowledge that you have read and understood this Privacy Policy.